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Commitment Letter for Pre Sales, During Sales, and After Sales Services

All bidding equipment is strictly executed in accordance with relevant national and enterprise standards, from raw material procurement to design, production, inspection, shipping, etc., all are strictly controlled, providing users with brand new and first-class products. We adhere to the simple concept of customer first, with a sincere, serious, and responsible attitude, and adopt the "Royal Service Concept" (solution, process service, and contingency management) model to solve any problems that users may encounter when using the equipment. We provide excellent service to ensure that we arrive at the site within 72 hours, taking into account the urgent needs of the users and their thoughts. We are responsible for every promise. Consciously accepting the supervision and inspection of users, carefully listening to their criticisms and suggestions, and continuously improving our service quality. For your company's project, we hereby provide the following guarantees

Pre sales service guarantee

1. Assist your company in providing guidance for product selection;
2. Provide detailed information on the products ordered by your company (product introduction, performance parameters, installation dimensions, precautions, etc.)
3. Provide other technical information required by your organization;

In Sale Service Guarantee

1. Provide contract products on time, with quality and quantity;
2. Transportation, quality insurance during transit, and other services will be provided free of charge by our company;

After sales service guarantee

Assign dedicated personnel to the site to guide installation and debugging until the product can operate normally according to the specified time.
Our company provides full day after-sales service to users. Upon receiving a repair call, we respond within 24 hours (mainly with a response plan). During the pre-sales, during sales, and after-sales service processes, our company will immediately respond to any questions provided by your company or send personnel to solve them.
After the product is delivered for use, our company will provide regular tracking services;
Our company has a professional after-sales maintenance service team, which can arrive at the user's site in the shortest possible time.
Our company always has sufficient spare parts to ensure the safe operation of user equipment.